Customer Experience Advisor

Customer Experience Advisor

• Onsite Seaham, Durham.
• Company Pension.
• Life Insurance.
• Employee Benefits Platform.
• Employee Assistance Programme & 24/7 GP Access.

Prima is a leading award-winning, multi-site cheese processing company.

Operating within B2B markets with an outstanding reputation for quality, consistency, and service. Committed to delivering success and excellence to both our customers and teams in a supportive, collaborative working environment.

With a proud 29-year heritage and continuous expansion this is a fantastic opportunity to join us in our exciting journey.

Essential Requirements

Are you passionate about delivering an excellent customer experience? If so, this role could be for you!

Applicants should have proven experience in customer service, with a strong track record of managing enquiries, orders, and customer relationships in a professional and proactive manner. Experience of working with Salesforce or other CRM systems is essential, as accurate logging, tracking, and management of cases will be a core part of the role.

You will be confident in working collaboratively across teams, with excellent communication skills and the ability to remain calm under pressure. Above all, you will embody Prima’s values of Passion, Respect, Integrity, Motivation, and Ambition in everything you do.

• Experience in a customer service or customer experience role (essential).
• Hands-on experience using Salesforce CRM or another CRM system (essential).
• Minimum Level 3 qualification (A-levels, NVQ, or equivalent)
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work under pressure with a positive, professional attitude.
• Previous call centre or call handling experience is advantageous
• Higher education qualifications in Business, Customer Service, or related fields (desirable).
• Salesforce/CRM-specific training or certification (advantageous).

Supportive Environment

Our people are the key to our success. We are committed to providing a full internal training programme, developing knowledge of our company, products, systems, and customer base.

The successful candidate will be based at our Head Office in Seaham, County Durham, working within a supportive and collaborative environment where personal development and progression are encouraged.

To apply visit our careers page at www.primacheese.com

Prima is an inclusive and diverse workplace, if you require any reasonable adjustments during the recruitment process, please contact peopleandculture@primacheese.com

Closing Date: Friday 26^th September 2025